We have a 14-day return and exchange policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return or exchange, you can contact us at leatherescape@gmail.com. Please note that returns will need to be sent to the following address: [House No.10, Block A-1, Bismillah Garden, Unit No.10, Latifabad, Hyderabad, Sindh.]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at leatherescape@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 10 business days have passed since we’ve approved your return, please contact us at leatherescape@gmail.com.
Customer Care
Address
Head Office:
House No.10, Block A-1, Bismillah Garden, Unit No.10
Latifabad, Hyderabad, Sindh
Business Hours: Monday to Saturday 9 am till 8 pm
For Complaints & Queries
Write email:
Email: leatherescape@gmail.com
Phone: +92-335-3366008
Whatsapp: +92-335-3366008
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